![]() ![]() Had I not been traveling alone, I might have felt differently, but I much preferred the smaller room in the front right off the parking lot where there were people. It was dark and gloomy, and having two doors into the room, especially one from the back secluded garden, didn't feel especially secure. I was given a room with two queens in the back part of the hotel by mistake, and while some people here have mentioned how much they like those rooms, I asked to move. I spent three nights here on business, and other than a small snafu on check-in, which was quickly fixed, it was great. Best regards, Ricardo Berrospi General Manager THE ZEN HOTEL We sincerely appreciate your business and hope to see you again soon. ![]() I can share with you that Anna was thrilled with your review! We look forward to have a chance to welcome you again in a future occasion. It is always nice when a member our staff is recognized by name. Once completed, we will offer a more comfortable space, along with additional menu options. I am glad to inform you that we are just about to be done with the renovation of our breakfast area. Thank you for your comments about our breakfast. We make special efforts to take our time to deliver as much information as needed when you call us, and to offer room options and promotional rates based on your specific criteria. I am especially glad to see you pointing out that the recommendation by our staff member was welcomed by you and your family. Your comments have reached all of our staff and we are very glad to learn that your experience at The Zen Hotel was one to remember. (Ana even offered to carry some for us!) If this may be an issue then ask for rooms on the ground level.ĭear guest, Thank you so much for such a detailed, thoughtful and kind review. ![]() Carrying the luggage up and down was a bit of a challenge but we managed. Ana, the staff member on duty there was very friendly and helpful. I was told that normally they would serve eggs, ham and bacon but during our stay the kitchen was under renovation so they catered for some hot wraps. ![]() Coffee comes with choices of brands like Starbucks and all. Although complimentary, there was hot oatmeal, fresh cut fruit, selection of muffins and other baked products. The kind lady really persuaded me into booking one suite only which was a bit more than 200 a night. It made economic sense but I was worried. The staff member on duty suggested one suite with two rooms. Our family has a total of 5 so I asked for two rooms. There wasn't one thing that we didn't like. Window.ta=window.Spent two nights in the Zen in June. Best regards, Ricardo Berrospi General Manager THE ZEN HOTEL 650.493.4492 For starters, our recently added Greek Yogurt and Kale-based smoothies have been a great hit with most of our guests! We appreciate your feedback and look forward to another opportunity to welcome you and exceed your expectations. We believe that the presence of hot items such as bacon, sausage and omelets are great elements and we will continue to evaluate what further additions we can implement. We are always open to suggestions on how to enhance our complimentary breakfast. They are just behind our decorative drapes. One small clarification I must make is that every single one of our rooms feature blackout curtains in addition to sheers drapes that can be used during the day. We aim for this in our interactions with every guest and it is great to know we delivered. We are so glad we were able to exceed your expectations. Hotels near Cogswell Polytechnical Collegeĭear lg_008614, Thank you for your fantastic feedback.Hotels near Gurnick Academy of Medical Arts.Hotels near San Mateo County Community College District.Hotels near Notre Dame de Namur University.Hotels near Standford Online University.Hotels near Foothill-De Anza Community College District.Metropolitan Oakland Intl Airport Hotels.Hotels with Complimentary Breakfast in Palo Alto. ![]()
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